Where's my favorite Dark Heart product?!

Wondering where the rest of our product line is? Have no worry! They haven't bit the big one. I'm just trying to make sure that plenty of stock is made so that orders can be filled in a timely manner. No one wants to wait around forever for something they're excited for. Thanks for understanding while Dark Heart grows more efficient.

Here's an update on what I'm doing, and what the story is on some of your favorite products:

Stocking Products:

• Liquid Shines: Now stocking (In stock in 1 week)
• Face Primer: This is next on my list to stock (In stock in 1-2 weeks)
• Lip sticks: Order tubes & make stock
• Lip Gloss: Reformulate gloss base & make stock
• Mascaras: Need to make stock
• Eye Light Gel Liners: Reformulate shades containing blue pigment & make stock
• Themed Collections: Need to make stock

New Releases:

• Too Late For Love: A HIM Inspired Valentine's collection (Available only through Ebay's Giving Works) Now in stock
• Glitter & Gears: A Steampunk Inspired Collection - Waiting on Lipstick Tubes
• Courtney Couture: A Vintage Starlet Matte Collection - Currently available only as a prize for Kiss & Makeup's contest. It will be available next month in the shop (also needs lipsticks stocked first).

Dark Heart is Back!

It’s been a long while, but I’m finally back on my feet enough to make things better. I’m sorry to everyone that was upset and/or disappointed during the Heartsy sale, for any reason. I now aim to use that experience, and never, ever make the same mistake again. Here’s how I’m going to change that.

Ordering:

We will no longer take “orders”. If the items are not already made, labeled, and sealed, they will not be in the shop. You will not have to wait for anything to be prepared for you order, unless it is a custom order. For those arrangements, we will not accept payment until the order is completed, and ready to send (if it is a large or special order, we may ask for partial payment to replace supplies, should you decide to cancel your order before completion).

 

Turn around time & shipping:

In order to stay on top of orders, and have a reasonable amount of time between the date of your order, and the date of its shipment, we’re implementing a new policy. From now on, any order that is placed will ship within four business days of it’s purchase date. If your order does not ship within four days, you will receive a full refund, and you order will still be shipped within a reasonable time.  The only time that this policy will not be in effect, is during events that are beyond our control, such as natural disasters, a death in the family, or a health problem that is severe enough to stop me from being able to run my business. In any of theses instances, I will do whatever I can to close the shop before, or directly after they occur.

 

 

Customer Service:

I will still be handling some customer service communication, such as how to order, when an item will be back in stock, if a custom item or order can be made, etc. All other communications will be answered by our new customer service rep so that all conversations will remain professional.

 

 

In other news, we’ve finally opened the new shop! We’re working on stocking all of our items for order, so that they may be shipped out right away. Please take a moment to check it out, and let me know what you think: http://darkheartdesigns.storenvy.com

New project: Podcasts

I'm taking a little while off to work on a new project I want to get going: Podcasts. I've been emailing a ton of people for the first podcast I'm going to be doing. Now I'm just collecting and organizing information. I've also been reading a lot on how to make your blog posts better and so on. So hopefully, I'll be back with a bang!

Holiday News

To everyone that reads this: I'm sorry for my absence. Between the holidays and my cold, I haven't had the time to update.

Shop news: Our Etsy shop is having a 30% off holiday sale. Using the code HAPPYTURKEYDAY will save you 30% off your order at our until midnight on Monday. This will be the last & biggest sale we'll be offering this year. If you'd like to try our cosmetics, you'll get the best deal now.

In other news: I've been debating on my next project.

Lipsticks, or

Nail Polish?

I've been considering on what item to add to our line next. I've had a lot of votes for nail polish, so I'm leaning in that direction. I would really like to have a line that's entirely color coordinated. I would love to be able to wear eye shadows that have matching lip stick and nail polish shades. No more searching for colors. What do you think? Should we add lip sticks or nail polishes next? Leave me a comment and let me know. I'm interested in your opinion!