Monday, October 10, 2011

Win a sample set of the new good witch/bad witch Halloween collection!


Contest will start 10/10/11 and run through 10/16/11. Winners will be announced on the following Monday.


The winner will receive one sample set of our new good witch/bad witch Halloween duochrome sparkle collection, which includes four good witch inspired colors, and four bad witch inspired colors.


Follow @DarkHeartDesign on twitter.
Tweet the following: “ I entered to win a good witch/bad witch shadow sample set!  Follow @DarkHeartDesign & retweet to enter. Rules: #winDHD   ”


This contest is open to all participants.
Winner will be picked randomly.
Your tweet must include the @reply of @darkheartdesign, and #winDHD hash tag in order to be entered
One entry per person.
Do not create another account to enter.
Do not retweet the contest tweet more than once.
We reserve the right to disqualify any entry.

This contest is not endorsed, or associated with twitter.

Dark Heart is Back!

It’s been a long while, but I’m finally back on my feet enough to make things better. I’m sorry to everyone that was upset and/or disappointed during the Heartsy sale, for any reason. I now aim to use that experience, and never, ever make the same mistake again. Here’s how I’m going to change that.



We will no longer take “orders”. If the items are not already made, labeled, and sealed, they will not be in the shop. You will not have to wait for anything to be prepared for you order, unless it is a custom order. For those arrangements, we will not accept payment until the order is completed, and ready to send (if it is a large or special order, we may ask for partial payment to replace supplies, should you decide to cancel your order before completion).



Turn around time & shipping:

In order to stay on top of orders, and have a reasonable amount of time between the date of your order, and the date of its shipment, we’re implementing a new policy. From now on, any order that is placed will ship within four business days of it’s purchase date. If your order does not ship within four days, you will receive a full refund, and you order will still be shipped within a reasonable time.  The only time that this policy will not be in effect, is during events that are beyond our control, such as natural disasters, a death in the family, or a health problem that is severe enough to stop me from being able to run my business. In any of theses instances, I will do whatever I can to close the shop before, or directly after they occur.



Customer Service:

I will still be handling some customer service communication, such as how to order, when an item will be back in stock, if a custom item or order can be made, etc. All other communications will be answered by our new customer service rep so that all conversations will remain professional.




In other news, we’ve finally opened the new shop! We’re working on stocking all of our items for order, so that they may be shipped out right away. Please take a moment to check it out, and let me know what you think: